PitchZone Tracking (developer: PitchZone) lets you permanently delete your account and all associated data at any time, directly inside the app. This page explains exactly how.
Steps to delete your account in the app
1.Open the PitchZone app and sign in to your account.
2.Tap the menu / profile icon in the top-right of the Dashboard.
3.Select Account Settings.
4.Scroll to the Danger Zone and tap Delete Account.
5.Confirm by typing DELETE when prompted. Your account and data are removed immediately and this action cannot be undone.
What data is deleted
When you delete your account, the following are permanently erased:
Your user account, profile details, and login credentials
All pitcher folders, team folders, and season profiles you created
All charted sessions and every individual pitch record
All AI video analyses, biomechanics measurements, and the records that link your videos to your pitchers — your uploaded videos and extracted frames are permanently disconnected and can no longer be opened, played, or shared by anyone
All AI coaching conversations and generated insights
Any folder shares you created or received
What is kept, and for how long
Payment and billing records: if you ever subscribed, transaction records are retained by our payment processor (Stripe) for up to 7 years, as required by financial and tax law. These contain no pitching data.
Sessions you contributed to another coach's shared pitcher: data you charted inside a folder owned by another coach remains with that owner, since it is their pitcher's record.
Video and frame files: the underlying media files sit in private storage with no public address. Once your account is deleted nothing can reach them — the records needed to open them are gone — and the leftover files are cleared during our storage and backup purge cycle within 30 days.
Backups: residual copies in encrypted system backups are fully purged within 30 days.
Retention period: apart from the items above, deletion is immediate and permanent — there is no grace period and no way to restore the data.
Can't access the app?
If you are unable to sign in, you can request deletion through our contact form. Send the request from the email address on your account and include the words "Delete my account". We verify ownership and complete the deletion within 30 days.